New programme set to track, manage One Window service

New programme set to track, manage One Window service

The Ministry of Interior announced it has put in place an information programme for managing one window service requests starting this month.

The programme will make it easier for citizens to monitor service requests at each stage on their phones.

One window service offices – one-stop shopping for administrative tasks – are meant to promote public service by bringing services closer to the people in a simple, transparent, accountable and efficient way, all in one location.

Minister of Interior Sar Kheng sent a letter to capital and provincial governors on August 28 stating the proposal is meant to modernise administrative service provision at the one window service offices.

The ministry set up the information programme as a tool for recording data including service numbers, service incomes and monitoring service requests.

“Citizens can check the timing for the approval of their service requests at each stage on their phones. The information programme is completely developed.

“The programme was tested and training has already been provided by the senior leadership and staff on how to use the programme,” the ministry said.

To guarantee effectiveness of using the programme, the ministry instructed capital and provincial administrations to formally put the programme into use from September 1.

The administrations have to give support for material and equipment installation, preparing networks, connecting high-speed internet, and preparing one computer for front-line and back-line staff according to their skill.

“Capital and provincial governors have to hold meetings to introduce the programme to specialist departments and units,” Sar Kheng said.

Banteay Meanchey provincial governor Um Reatrey told The Post on Wednesday his province is already using the technology.

He said because the programme is new, there is ongoing training from specialists and information is available for residents.

“It is important that the online system connects window service communications to the national level. Citizens can follow their information quickly in real-time,” he said.

Cambodian Institute for Democracy president Pa Chanroeun said putting the programme into use reduces headaches for citizens and saves trouble, including time and money.

He expressed hope the Ministry of Interior will make educational videos so regional residents learn about it and know how to use the service.

“When it comes to user safety and privacy it remains limited. Awareness of using these systems is low and people still don’t know about techniques for protecting their information. It is necessary awareness is raised,” he said.